Utica Branch Assistant (Part-Time)

Description

Department: Extended Services

Reports To: Branch Supervisor

Job Classification: Assistants; Part-Time Staff Member; 20 hours/week; Non-Exempt; Salary Range: $17.00-$25.84/hour; Holiday Pay Eligible; OPERS Retirement

Mission: To enrich lives and communities through universal access to knowledge, lifelong learning, literacy, and cultural experiences.

Job Summary: Assists customers in borrowing and using Library materials, services, and equipment; assists supervisor and/or branch library staff with planning and presenting programs and services for all ages; and assists customers with reader's advisory information as appropriate.

Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times.

Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices.

Essential Duties:

• Provide exemplary customer service to customers by answering directional and reference questions, locating materials, processing hold requests, monitoring behavior of library users, and ensuring that the library is neat and orderly.
• Perform clerical duties common to a library environment including issuing library cards, collecting of fines, answering telephone, renewing materials, scheduling meeting rooms, etc.
• Prepare marketing materials according to library guidelines and standards.
• Enforce Library policy and procedures; provide direction, and problem solving.
• Assist with planning and presenting Library programs for all ages.
• Assist with collection development, creating displays and promotions, providing reader's advisory services, weeding, etc. as assigned.
• Initiate Inter-library loan requests by verifying materials not in library consortium and placing request.
• Instruct and assist customers in how to use Public Access Catalog terminal and other Library equipment.
• Coordinate, educate, and conduct classes and presentations for customers and staff on and off-site on library services and resources (i.e. speaker's bureau, community groups, internal staff training, etc).
• Participate in training new hires that are going through the Onboarding Program.
• Build knowledge of local collections and consults appropriate paper and online bibliographic resources to provide reader's advisory.
• Address customer complaints and concerns as appropriate.
• Shelve and sort materials, and post material changes in computer database as needed.
• Knowledge of available resources related to technology including equipment, devices, social media, library website, and other digital content and audiovisual material that are offered by the Library.
• Prepare for opening and closing by turning on/off lights and equipment.
• Fill photocopier and other equipment with paper and toner, clear paper jams, and notify service company or vendor for scheduled maintenance and more involved problems.
• All other duties as needed or as assigned.

Additional Duties:

• May attend library continuing education activities and/or represent Library at conferences and area events.
• May represent library at community outreach events such as parades, festivals, etc.

Position Requirements

General Requirements: Along with the commitment and desire to provide excellent service to library customers, all Licking County Library employees must have the ability to maintain predictable and regular attendance, work a flexible schedule including daytime, evening and weekend hours, communicate, comprehend and follow Library policy and procedure and develop and maintain positive working relationships with all internal and external customers. All employees must be able to understand library wide operations, satisfactorily perform all of the responsibilities associated with a specific job title and meet the physical requirements of that same job title. All employees must have the ability to alphabetize and perform basic math operations. In addition, all employees must have the ability to work according to the priorities as established by Library Administration and/or the Library Board of Trustees and to adapt to change as necessary.

Minimum Education, Experience, and Licensing Requirements:

• High school diploma or equivalent required.
• Associates degree preferred or an equivalent combination of education, experience, and training.
• Valid driver's license and access to a vehicle to provide own transportation when participating in off-site library business
• Must successfully pass a background check.

Minimum Knowledge, Skills, Abilities, and Other Characteristics:

• Show enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
• Embrace innovation and experimentation with emerging technologies and related tools.
• Maintain an awareness of developments in the field of public library service.
• Excellent verbal, written, and telephone skills.
• Keyboarding, filing, basic math, and alphabetizing skills.
• Ability to follow verbal, written, and telephone instructions.
• Ability to maintain confidentiality of information handled.
• Ability to establish and maintain effective relationships with customers, staff, and the general public.
• Ability to organize and prioritize workload.
• Ability to perform several tasks simultaneously and under pressure.
• Ability to work independently and with a team.
• Ability to perform detail-oriented duties accurately.
• Ability to operate and instruct others in operation of computer terminals and other equipment.
• Ability to recognize and respond to potential dangers to customers and staff.
• Knowledge of and ability to communicate library policies, procedures, and techniques to the public.
• Monitor current literature for patterns, themes and titles of potential interest to patrons.
• Demonstrate knowledge of books and reading and is able to communicate this to the public.
• Maintain and develop a background in popular fiction, periodicals and audiovisual materials.
• Knowledge of current reference materials, resources, services, and programs for adults.
• Ability to use Microsoft Office Suite and other software.
• Ability to perform the physical activities associated with this job.
• Flexibility in scheduling in regards to lunch breaks and length of work day.

Full-Time/Part-Time
Part-Time

Position
Branch Assistant (Part-Time)

Exempt/Non-Exempt
Non-Exempt

Open Date
5/27/2025

Location
Utica Library

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.