User Support Specialist

Location: Reston, VA or Arlington, VA Clearance Requirement: TS/SCI Job Description: Data Machines is seeking talented, tenacious, and highly motivated individuals with service desk experience to provide front line user support in an on-site environment. Data Machines is participating in the deployment of an advanced platform environment for creating and harnessing leading edge cyber operation capabilities. The platform will be distributed across location, organization, and security domains. There will be engagement with many stakeholders beyond Data Machines including other peer organizations and the government project sponsors.
Those who join in this role will be tasked with enabling hundreds of highly technical developers to achieve mission success in service of a critical national security need. Successful applicants will be able to work directly with operators and stakeholders.
Prior to gaining clearance, this is an on-site hybrid position with one to two days a week in the office. The office is located in Reston, VA. Once cleared and read on, the position is on-site at a client location in Arlington, VA five days a week. Minimum Qualifications: Previous experience conducting face-to-face Tier 1 user support
Hold a current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE, CCNA Security, CYSA+,etc.)
Experience using ServiceNow, Remedy or a similar ticketing system
Comfortable using multiple communication channels (email, ticketing, chat, conferencing) to assist users
Experience working with Microsoft Active Directory networks and associated services (DNS, DHCP, Group Policy, Distributed File System, etc.)
Experience with Risk Management Framework controls
Experience with scripting languages such as PowerShell, Bash
Desired Qualifications: Previous experience providing user support in a highly dynamic, innovation driven environment with constantly changing requirements
Previous experience with Linux operating systems and deploying Linux VMs
Interest and willingness to level up your software development and system operation skills and responsibilities
Previous work providing user support within a MS Cloud and/or Azure government platform
Familiarity with administration of Azure Cloud resources such as: virtual machines, virtual networks, blob storage, and secrets managers
Routine coordination with security professionals to continually define, develop, and review user management processes and procedures
Ability to obtain and maintain security clearance