Nextant is looking for our next Usability Researcher 3 to join our client team. You will join a multidisciplinary team to plan, conduct, and analyze usability studies across mobile and desktop platforms. Your work will help improve user flow and interface decisions.
The main function of a usability researcher is to research market conditions in local, regional, or national areas to determine potential sales of a product or service.
Job Responsibilities: - Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies (Knowledge of MyOrder purchase order request tool is a plus).
- Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.
- Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information (data handling/privacy/GDPR). Conduct privacy reviews.
- Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights. (Knowledge of SharePoint is a plus).
- Manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources. (Microsoft ADO is preferred and a plus)
- Help the Research Managers with budgets and resources.
- Help Research Team to leverage data informed insights to drive operations improvements such as efficiency and accuracy.
- Create, scale, and execute strategic programs to ensure the team is working at optimum efficiency.
- Drive participant management process improvements and identify opportunities for optimizing workflows.
Requirements: - Bachelor's degree in marketing or equivalent training required.
- 5-7 overall years of experience in the field.
- Minimum 5 years Familiarity working within the UX Research field and participant recruiting methods
- Minimum 5 years' experience work with budget management (PO/SOW ect)
- Minimum 5 years' experience with Experience Documenting operating procedures
- Experience working in an operations role.
- Communication skills for interacting with and using data to drive change with cross-functional stakeholders.
- Collaborate with Research Team and cross-functional partners to create, maintain and refine participant recruiting processes, programs, and partner vendors.
- Experience building relationships with peers and stakeholders.
- Manage and prioritize multiple Participant Management Infrastructure projects and programs.
- Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders.
- Experience working in a fast-paced environment that requires independent time management, task prioritization and flexibility, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
- Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills.
- Experience using MS Office tools (Excel, PowerPoint, Word, Visio, or other process mapping software).
- Best vs Average: MSFT experience nice to have. If they have worked in a Research Operations role before.
Please include your portfolio along with your resume. Benefits: - 15 PTO days per year (accrued)
Duration: Estimate start date: 5/19/2025
Estimate end date: 06/30/2026
This is a fully remote position, preferably based in Washington State Pay Rate: The annual salary range for this position is $116,000 - $128,000 in Washington State. Please note that the salary range is a general guideline. Nextant considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/ training, key skills, and other market and business considerations when extending an offer.
Please note: Candidate must be in Washington St. We look forward to reviewing your application.
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