USA Customer Service Representative II

Title: Order Fulfilment Coordinator
Location: Hybrid
Duration: 0-12+ Months
Shift: 1ST Shift
Pay Rate: $22.00-$24.00/Hour on w2.

Duties:
Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
Coordinate the assessment, evaluation, and troubleshooting of Waygate Technoologies products throughout the repair and calibration process
Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships
Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders
Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations
Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders
Develop and foster relationships with supply chain, engineering, account managers and channel partners
Utilize to communicate with customers and create accounts/contacts
Ensure adherence to all Baker Hughes compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics
Maintain a customer focus while working in a fast-paced data-driven environment.
Embrace full wing to wing ownership of all commercial operations transactions.

Qualification:
Associates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services).