US - Customer Service Rep II

Our Fortune 500 client in Alpharetta GA is looking for hardworking, motivated talent to join their innovative team. Are you an Customer Service Rep with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait apply today.

Position Title: Customer Service Rep
Location: Alpharetta GA
Duration: 24+ months with high possibilities of extension
Pay Rate: $25-27/hr on W2
NEED Micro Computer background (Eg: Supported clients like HP, Dell, Lenovo, Acer etc)

Job Description Summary:
Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Education and Experience Required:
Typically, a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.2-4 years related experience in a telephone support position in a service or end-user support environment. 1 year experience in the microcomputer industry. Technical training in hp or other manufacturers' product lines.

Knowledge and Skills:
Working knowledge of the field of Customer Relations. Demonstrated verbal communication and customer service skills. Intermediate-level knowledge of operating systems software. Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills. Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

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About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.