Unit Computing Specialist

Position Details Position Information Recruitment/Posting Title Unit Computing Specialist Job Category Staff & Executive - Information Technology Department IPO-Information Technology Overview The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations. Posting Summary Rutgers, The State University of New Jersey, is seeking multiple positions for Unit Computing Specialist for the Division of Institutional Planning & Operations (IP&O) IT.The IP&O Service Desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications and any other necessary communications. Reporting to the Unit Computing Manager, The IP&O IT Service Management Representative (UCS) is responsible for overseeing the planning, implementation, upgrade, security, and support for all workstations, mobile devices, including managing their service desk ticketing queues, call center queues and applications required to support business needs, as they pertain to the delivery of services to IP&O end user community for the Service Desk.Among the key duties of this position are the following: Responsible for all core service management processes specific process (e.g., incident management, service request management and knowledge base management, problem, service level, and IT asset management). These individuals are responsible to assess needs, identify pain points, and make recommendations to drive organizational transformation and improve/accelerate service delivery. This includes, receiving, prioritizing, documenting and successfully resolving end-user issues. The candidate will be required to maintain the ServiceDesk inventory database and document PC-related procedures. This position will be placed into a rotational schedule for afterhours call support. Provide Technical Assistance/Troubleshooting Hardware/Software support. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 04 Position Salary Annual Minimum Salary 68706.00 Annual Mid Range Salary 86914.00 Annual Maximum Salary 105121.00 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor's degree or equivalent combination of education and experience. A minimum of two (2) years working as a Service Desk technician or in a related field. Certifications/Licenses Valid driver's license Required Knowledge, Skills, and Abilities Experience with MS-Windows 11, MS-Office Suite. Knowledge of computer hardware and application support. Ability to absorb and retain information and conduct research into a wide range of computing related issues; Strong analytical and problem solving skills; Must have excellent verbal, written communication skills and organizational skills. Service Desk ITIL processes experience. Must be able to pass a criminal background check. Preferred Qualifications MCSA and/or MCSE Preferred, ITIL Certification. 3-5 years experience working as a Service Desk technician or in a related field Equipment Utilized Physical Demands and Work Environment Ability to lift 50 pounds. Special Conditions Multiple Vacancies Clean Driving Record Posting Details Posting Number 24ST2518 Posting Open Date 10/28/2024 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Off Campus City Piscataway State NJ Location Details 33 Knightsbridge Rd. Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: