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Candidates with proven depth creating solutions with Cisco Unified Communications Manager, VoIP, and PBX will be positioned for success in our organization. The selected candidate will design, build and deploy, and administer large scale voice networks. The engineer will provide support to multiple globally dispersed WAN connected sites. Engineers will be responsible for supporting their solutions throughout the IT project lifecycle, to include refining requirements, creating design documentation, creating installation instructions and deployment plans, and providing O&M support. Project assignments will vary based on skill level, and may include engineering geographically dispersed services, integrating services into public, private and hybrid cloud environments, and hardening the solutions to address security and SCAP compliance. Responsibilities: Designs and defines system architecture for Cisco based voice infrastructure and end-points
Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer's globally dispersed VoIP infrastructure
Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones
Architecting solutions within the Cisco family of products that may include: CUCM, IM and Presence, Unity, Meeting Servers, Expressway, Meeting Management, Jabber client
Design and migration of existing TDM solutions leveraging Session Border Controller technology
Develop and document voice SOPs for engineers and Knowledge Base articles for end-users
Work with voice providers from other Government agencies and commercial partners to ensure seamless call performance
Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients Required Skills: Experience with Cisco Unified Call Manager / Cisco Meeting Server
Experience with Cisco Meeting Manager
Experience with Cisco Jabber
Experience with Cisco Telepresence Management Suite and Cisco Expressways is desired
Experience with the configuration of voice end-point hardware
Experience with PBX technologies is desired
Experience with Avaya Call Management System would be beneficial, but not required
Experience with TDM and SBC
Experience building/managing servers in the AWS (Amazon Web Services) environment is desired
Experience with managing work tasks via tools such as JIRA and ServiceNow
System configuration based on security guidelines such as DISA STIGs
CompTIA Security+ or similar for IAT Level II DoD 8570 certification
Education: Bachelor's degree in Information Technology or related field
Required Experience: 10+ years of related experience
US Citizenship Required GDIT is Your Place: 401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and Recharge with paid vacation and holidays Work Requirements
Date Posted: 12 May 2025
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