Unified Communications Operations Specialist with Security Clearance

Deliver solutions to complex problems as a Operations Specialist at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in unified communication engineering, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As a member of our team you will help ensure today is safe and tomorrow is smarter. Our work depends on a Operations Specialist joining our team to provide state-of-the-art Information Technology (IT) engineering and management leadership to enable our customer to increase mission success and enhance mission capabilities in the critical areas of national security, law enforcement, intelligence, counterintelligence, and counterterrorism. HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT: Manage a small team in a service desk environment
Create and produce ticketing system reports and metrics reports
Create and maintain new Service Level Agreements
Identify gaps in workflow processes and present solutions
Analyze customer service requests and provide prompt resolutions
Prepare and submit status and ad hoc reports to management
Utilize trouble ticketing software
Communicate effectively with customers and team members
Provide technical guidance for planning, directing, and monitoring information systems operations WHAT YOU'LL NEED TO SUCCEED: EDUCATION: Bachelor of Science in engineering, computer science, or other equivalent technical discipline (may substitute with commensurate work experience). REQUIRED EXPERIENCE: 5+ years of related experience REQUIRED TECHNICAL SKILLS: JIRA, Service manager, Microsoft TAC, Avaya BCM, Avaya IP Office CLEARANCE: TOP SECRET LOCATION: Washington, DC GDIT IS YOUR PLACE: 401K with company match
Comprehensive health and wellness packages
Rest and recharge with paid vacation and holidays Work Requirements