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Job Title : UCCE Engineer
Location : Texas
Fulltime role
Requirements
Job description
In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE)and Cisco Voice Portal (CVP).
Good understanding of Cisco UCCE Architecture, deployment models and components.
Hands on experience in Cisco UCCE Call flow scripts.
Good knowledge and hands on experience in Cisco CVP Scripting.
Good hands on experience in CVP Micro app and knowledge in VXML application.
Good hands on experience in VXML Gateway configuration and troubleshooting.
Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Knowledge of Cisco Unified Communication technologies and products(CUCM, CUCM IM&P, CUC)
Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
Excellent written and verbal communication, interpersonal and presentation skills.
Proven planning, prioritization, and organization skills
ITIL Foundation level knowledge
Date Posted: 17 March 2025
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