UC Specialist with Security Clearance

Tyto Athene is searching for a Unified Communications (UC) Specialist to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise- Unified Communications solution across all CONUS location. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration. Responsibilities Plan and installation of Microsoft Teams Phone (MSTP) solutions. Assist with coordinating project team members and developing schedules and individual responsibilities Assisting with risk assessments for projects Create/update the documentation about the implementation and configuration Setting up and managing call queues, auto attendants, and other telephony features Configuring and managing Teams Phone for different devices, including desktop phones, mobile apps, and meeting room devices. Diagnosing and resolving issues related to Teams Phone, including call quality problems, call routing issues, and device connectivity problems. Providing technical support to end-users and IT staff on Teams Phone usage and troubleshooting. Other Duties as Assigned Required Strong understanding of Microsoft Teams Phone System, including Direct Routing, PSTN connectivity, and call queues. Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services. Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs. Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required. Architecture and technical support documentation skills Good communication skills BS or equivalent experience with telecommunications services. At least (3) years of experience on VOIP projects. Must be able to work in cramped spaces. Must be willing to work at customer site in Washington DC. Must be willing to travel to CONUS locations at one to two weeks a month. Clearance: Top Secret with SCI Eligibility Location: Onsite daily in Washington, DC Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise. Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career it's time to join Team Tyto. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled