Job Description STATE TITLE: NETWORK SPECIALIST IThis position is required to work onsite at TxDMV Headquarters in Austin, TX. Telecommuting may be necessary due to current building construction.
GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs entry-level network systems work involving the implementation, maintenance, and monitoring of local area networks (LAN), wide area networks (WAN), internet/intranet systems, and network segments. Work involves assisting in the installation, configuration, and troubleshooting of network hardware and software. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Responsible for the troubleshooting, logging of tickets, and maintenance of wide-area circuits. Works closely with Internet provider installation and support personnel.
ESSENTIAL DUTIES Assists in the installation, configuration, and testing of network hardware and software components.
Monitors the status and performance of networks to ensure all systems are functioning correctly.
Performs network startup and shutdown procedures and maintains control records.
Maintains the network's physical and logical structures, including network connections and cabling.
Troubleshoots and resolves basic network issues under supervision, including network connectivity problems.
Coordinates the repair of ethernet and broadband connections with internet providers such as AT&T, Comcast, Spectrum, and other Internet providers
Assists in maintaining network security protocols and applying updates to firewalls, routers, and switches.
Documents network configurations, settings, and activities.
Supports team members in gathering data to identify system requirements and network needs.
Responds to end-user requests for assistance with basic network problems.
May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic network concepts, including LAN/WAN, routers, switches, and firewalls.
Familiarity with Cisco, Fortinet, and Meraki networking equipment
Hardware and software troubleshooting techniques.
Network operating systems and communication protocols.
Knowledge of telecommunications cabling technologies
Skill in: Installing, configuring, and troubleshooting network devices.
Using logic and reasoning to analyze problems and propose solutions.
Communicating effectively with team members and network users.
Ability to: Follow technical instructions and resolve basic network issues.
Recognize and escalate complex network problems to higher-level staff.
Document technical procedures and network configurations accurately.
Work effectively in a team environment.
Ability to multitask
Ability to communicate effectively with customers, technical support, and management.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned. Qualifications: MINIMUM REQUIREMENTS Education and Experience High school diploma and at least one year of experience in network systems administration.
ADDITIONAL INFORMATION Telecommuting may be necessary due to current building construction.
This position is required to work onsite at TxDMV Headquarters in Austin, TX.
BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
ü Retirement Plan
ü Paid Group Health & Life Insurance for employees
ü Paid Holidays
ü Paid Vacation Leave
ü Paid Sick Leave
ü Longevity Pay
ü Dental
ü Vision
ü Dependent Optional Life Insurance
ü Voluntary AD&D Insurance
ü Dependent Health & Life Insurance
ü Health & Dependent care flexible spending accounts
ü Tuition Assistance Program
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's
Public Student Loan Forgiveness (PSLF) program. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON: - Proof of education and experience listed on the application
- Eligibility to work in the United States
- Satisfactory results from a pre-employment criminal history background check and driver's record check
- Compliance with Selective Service registration for males ages 18-25
- Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
MILITARY If selected for the position the following must be provided for proof of military employment preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on .