Role Highlights: - Earn $18.50 per hour + $310 Certification bonus
- $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th
- Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
- Fast 20 hour Certification
- TurboTax is hiring over 2000 people.
- No tax experience required
About the Role: - As a Customer Support Specialist, you will assist TurboTax customers by addressing their inquiries related to TurboTax products and tax return software. Common questions include Downloading, Logging In, Getting Started, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax inquiries. You will receive comprehensive support throughout.
- Your pay starts at $18.50 per hour .
- Turbo Bonus Boost: Earn an additional $5.00 per hour from April 9th through 15th with unlimited working hours available; must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify.
- Receive a $310 Bonus just for becoming a certified TurboTax Product Expert.
- Certification takes place over three productive days.
- Enjoy the flexibility to create your own schedule, with hours available anytime from 8am EST to 12am midnight EST Monday to Sunday.
- A minimum of 30 hours per week is required, but you're welcome to work more.
- You will have an SME (Subject Matter Expert) assigned to you for support during live calls, as well as a Marketplace Performance Specialist (MPS) to advocate for you.
Required Experience & Skills: To thrive in this role with TurboTax, you should possess:
- No specific accounting background is necessary; we seek enthusiastic individuals eager to learn and assist TurboTax customers.
- Strong communication skills to effectively assist customers with TurboTax products and tax return software, with the ability to articulate solutions clearly and empathetically.
- The capability to understand and empathize with customer needs while delivering innovative and high-quality service.
Additional Information: Remote Job: Fully remote
Employment Type: Full-time