About the Company - Genesis Intermodal, LLC provides superior service to our customers in the southern west and east of the United States. We are dedicated and work diligently to maintain the highest level of customer satisfaction. Our commitment to providing professional intermodal services to all our valued customers in a safe and compliant manner is unparalleled. Our robust customer service and strong commitment is part of our philosophy and is passed along to all of our associates.
About the Role - Our terminal operation located at 6410 Brookshire Blvd., Charlotte, NC is adding a Trucking Customer Service Rep. to work with the terminal team. This opportunity is available immediately for the right candidate who brings the required skills and abilities to the team.
Responsibilities
- Collaborates with the terminal team to interact with all customers by providing service and capacity updates on deliveries.
- Performs data entry into terminal management system, accurately and efficiently, to meet delivery deadlines.
- Resolves customer issues and exchanges information between terminal operation and dispatch.
- Schedules delivery appointment times as required, while meeting designated delivery windows set by the customer.
- Communicates with customers, shippers, contractor drivers, and third party vendors.
Qualifications
- High School Diploma or GED
Required Skills
- Excellent Organizational, interpersonal communication, and computer skills.
- Ideal candidates will have demonstrated attention to detail and the ability to work independently, as needed by the terminal operation.
- High attention to detail while working well under deadlines and customer requests.
Preferred Skills
- Some knowledge or experience working in the transportation or logistics industries is preferred.
- Candidates with a strong desire to grow and learn the industry with the motivation to grow a plus.
Pay range and compensation package - $18.50 to $19.50 per hour
- Seven (7) paid holidays
- Paid time off benefits
- Comprehensive medical, dental, and vision benefits after 30 days of employment
- 401k Retirement Plan