Position Title: Transportation Support Representative- Bilingual
Organization: Jewish Family Service of San Diego
Department: On the Go
Position Type: Full-Time (37.5+- 40 hours/week), Non-Exempt
Work Setting: Hybrid
Schedule: Wednesday -Sunday, 7:00am-3:00pm
Reports To: Transportation Manager
Pay Range: $20-21/hour
Total Compensation:
In addition to standard pay, compensation for this position includes:
- Comprehensive, low-cost healthcare coverage for employees
- Generous employer 401(k) contributions
- Employer-covered life insurance
Time Away from Work: Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
- Paid vacation time and sick leave
- 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
- 2 Wellness Days to be taken any time during the year to support employees' mental wellness
Position Overview: Join a mission-driven team that makes a real difference in the lives of older adults. As an On-the-Go Transportation Support Representative, you'll be the first point of contact for older adults requesting transportation services that help them maintain independence and age in place with dignity. In this role, you'll provide compassionate, high-quality customer service over the phone and offer administrative support to ensure smooth daily operations. If you're looking for a purpose- driven position where your work directly supports your community, we'd love to hear from you.
Responsibilities: - Handle heavy inbound calls from riders, volunteers and drivers
- Accurately enter and update rides with the highest level of accuracy in web-based ride-scheduling software
- Accurately and effectively explain the program, requirements and information about booking rides to new riders
- Monitor and keep track of program parameters
- Interact with riders, volunteers and drivers to solve transportation concerns with professionalism and in a time sensitive manner
- Assist with the continual development, implementation and evaluation of all aspects of the transportation program
- Handle multiple tasks accurately and effectively
- Work closely with JFS internal referral team (ACCESS) to enroll new riders
- Other duties as assigned
Skills/Experience/Abilities That Are a Must-Have:- At least one year of experience providing rides to older adults
- Spanish/English bilingual
- High school diploma
Skills/Abilities We'd Like You to Have: - 2 years' related work experience
- Strong communication and interpersonal skills
- Demonstrated ability to communicate clearly and professionally, both verbally and in writing, including through email, TEAMS posts, and internal communications
- Experience working with the elderly and volunteers a plus
- Excellent attention to detail, ability to multi-task
- Basic typing and computer skills
- Excellent phone and customer service etiquette
- Ability to use multi-line phone system and handle multiple tasks concurrently
- Ability to work independently and follow directions
- Active listener
- Problem solving/critical thinking abilities
- Ability to adapt and remain flexible in a dynamic environment
- Knowledge and experience using MS Word, Excel, Outlook, TEAMS and PowerPoint
Physical Requirements:- Sit or stand for long periods of time
- Use a computer, keyboard, monitor, printer
Important Notice: Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.
Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.