Transportation Services Customer Service Technician

Salary: $4,841.00 - $5,874.00 Monthly
Location : Everett, WA
Job Type: Full Time
Job Number: A25040
Department: Transportation Services
Opening Date: 05/06/2025
Closing Date: 5/20/2025 5:00 PM Pacific

Nature of Work
The City of Everett is accepting applications on an open/competitive basis for the Civil Service examination process for Transportation Services Customer Service Technician in the Transit Department. This is an in-person position and not a call center remote position.

WHY EVERETT?

Working in the public sector is personally rewarding for those looking to make an impact at the community level. As an employer, the City of Everett advocates for employee professional growth, and values work-life balance. The City provides excellent benefits, including medical, dental, vision, retirement, and basic life insurance plans. Employees will also accrue vacation, sick, and holidays throughout the calendar year. For more information on benefits for this position, click here:

The City of Everett is proud to be an Equal Opportunity Employer, and our goal is to recruit and hire capable and engaged job candidates from a wide range of backgrounds. We are committed to creating and supportive and welcoming environment for all employees.

ABOUT THE CITY

Located 25 miles north of Seattle and nestled between Port Gardner Bay and the Snohomish River, Everett is the largest city in Snohomish County. At a population of more than 110,000, Everett is a small, big city in the heart of the Pacific Northwest. Our community is experienced extensive development on our waterfront and historic downtown with a vibrant arts culture, music scene, innovated dining, breweries, and much more. Pick your choice of recreation activity in the mountains or water and we have it. We are home to Everett Silvertips Hockey Club and the AquaSox minor-league baseball team.

This is an exciting chapter in Everett's story, and you can be a part of it. about what Everett has to offer.

ABOUT THE DEPARTMENT

Everett Transit is a dynamic group of people providing transportation to an exciting and growing community.

About the Job:

Perform responsible varied office support work of above average difficulty for the City's Transportation Services Department, primarily in the department's Customer Service Center at Everett Station. The work in this classification is typically performed without specific instructions and requiring considerable knowledge of office support functions at entry. The work in this class is characterized by substantial customer service responsibilities related to the City's transit services, and various office support tasks requiring the operation of computers and the utilization of various software programs, preparing and maintaining spreadsheets and similar computer support activities standard to the area of assignment. The work is often performed under deadline situations with infrequent supervision and requires the ability to independently prioritize work. The work environment involves multiple ongoing demands, including ongoing clerical tasks, interactions with customers, phone calls, cashiering and cash handling, and email messages. Assignments require constant interaction with the public, and may require considerable liaison with other employees, departments, or agencies. Results of work performed impacts the accomplishment of the goals and objectives of the assigned work area, as well as the accuracy, reliability, and acceptability of its processes or services.

See City website for

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Successful completion of course work or training in modern office principles and practices which include formal computer training AND at least two years general office support experience which included public contact and required utilization of computers OR
• Any equivalent combination that provides the required knowledge, skills, and abilities.

HOW TO APPLY

• Visit City of to apply.
• All applicants must complete the Supplemental Questions to move forward through the process.
• Applications must be submitted through the City's online application system by 5:00 p.m. on May 20, 2025 to be considered.
• LATE, INCOMPLETE, FAXED, OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

EXAMINATION STEPS

• The Supplemental Questions answers will be blind rated (weighed 30%).
• A limited number of the top-qualifying applicants will be called for an in person practical exam (weighted 70%) tentatively scheduled during early June 2025.
• All vacancies in this job class will be filled from the ranked Civil Service register established from the examination process.

IMPORTANT NOTES

• A passing grade of 70.00 or higher is required on all parts of the screening process for placement on the ranked Civil Service eligible register.
• The examination process is designed to sample and measure the requisite knowledge, skills, and abilities.
• Applicants claiming veterans' preference points in accordance with RCW 41.04.010 as amended and meeting eligibility criteria must submit form DD214 or other official military separation documentation that clearly indicates an honorable discharge from military service on or before the date filing closes.
• Hiring offers are contingent upon successful completion of a City-paid pre-employment physical and drug screen.
• This job classification is represented by Everett Municipal Employees Local 113, AFSCME.
• New hires begin employment at the first step of the salary range.

Filing Opens: May 6, 2025

Filing Closes: May 20, 2025

Open/Competitive

A25040

The City of Everett provides a to eligible members consisting of the following:

• Kaiser Permanente CORE HMO or HMA Self-insured Medical Plan
• Dental Plan 12 through AFCME Council 2 Trust
• Vision insurance through Vision Service Plan (VSP).
• Life Insurance for the employee in the amount of 1x the annual salary
• Accidental Death and Dismemberment Policy

Benefits for the eligible employee and eligible dependents begins the first month following the employee's hire date (i.e. if hired in March, benefits start April 1st.) Premiums for Delta Dental and VSP Vision are paid by the City on behalf of the employee for single or family coverage. Premiums for HMA Medical and Kaiser Medical Coverage are shared by the employee. Premiums for Life, and Accidental Death & Dismemberment coverage on behalf of the employee are paid by the City.

An additional life insurance benefit is available through a Voluntary Life insurance program for the employee, spouse and children. The employee pays the premiums for this benefit.

It is mandatory that both the City and the employee pay into the Department of Retirement Systems for Washington State.

Three voluntary Deferred Compensation programs are available for employee participation.
A Flexible Spending Plan is available that allows you to make pre-tax contributions for Health Care reimbursement and/or Dependent Care reimbursement for eligible expenses not covered by medical insurance.

Employees are responsible for their own Long Term Disability premiums through the AFSCME Union. Contact or for information on premiums and coverage.
The Employee Assistance Program EAP is provided free of charge to eligible employees and family members.
Vacation, sick leave, and holiday benefits are provided to eligible employees in accordance with the Labor Agreement.
01

Important. Please read ALL of the instructions below: Please treat this supplemental questionnaire as a TEST. Your responses to the supplemental questionnaire will be the source of information used to determine whether you meet the eligibility requirements to move on in this process. Your supplemental questionnaire will be individually reviewed and evaluated. The supplemental questionnaire will be "blind rated," and raters will only have the information you have provided on this questionnaire. Please note that strictly AI generated answers tend to not score well.Applicants will be accountable for the accuracy of their representations made in the supplemental questionnaire. These representations will be verified by the City. I have read and understand the above instructions.

• Yes
• No

02

Please describe IN DETAIL any course work or training in modern office principles and practices which include formal computer training.
03

Please describe IN DETAIL your general office support experience which included public contact and required utilization of computers. Please provide dates with the details of your experience.
04

Please describe IN DETAIL your experience in providing customer service.
05

Please describe IN DETAIL your education and/or experience with computers and office equipment.
06

Please describe IN DETAIL any education or experience you have had with cash handling and basic accounting duties.
07

Please explain IN DETAIL and provide an example of your experience working with minimal supervision and making independent decisions.
Required Question