Dispatcher
Location: Castle Hayne, NC (onsite 5x/week)
Duration: 6-month contract to hire
Pay: $18-22/hr Depending on level of experience
Must Haves:
- 1-2 years' experience as a dispatcher or in a transportation logistics role within manufacturing (hazardous materials)
- Experience in managing a high volume of orders and fleet logistics (coordinating 100+ loads a day) - can take 50 if they're not overwhelmed with that
- Customer service/client facing experience
- Experience working flexible hours (ie: overtime, weekends, and overnight shifts)
Day to Day:
- Responsible for order taking, scheduling, dispatching and customer relations
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
- Resolve transportation conflicts and handle unusual and difficult customer complaints
- Provide customer support to ensure maximum efficiency
- Is positive and upbeat in all communications with customers and other departments
- Relentlessly pursues a solution to every issue that a customer brings to them
- Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
- Identify and communicate repairs and maintenance of logistics communication equipment