Transportation Call Center Agent - Temporary

Transportation Call Center Agent - Temporary

Onsite

About the Job

• Duration: 3 Months contract (possibility of extension)
• Location: Onsite- Atlanta, GA
• Pay rate: Hourly, depending on experience
• JobID: 58961

This is a Full Time position. Unable to provide sponsorship.
Overview :

• DataSoft Technologies is seeking Transportation Call Center Agent - Temporary for our clients in Onsite- Atlanta, GA

Responsibilities:

• Monitor answer telephone system and take calls from Parents, Schools, Citizens
• Make return calls to Parents, Schools and Citizens.
• Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact
• Escalate incidents as dictated.
• Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
• Remotely connect to user computers and assist with resolving issues as necessary.
• Perform proactive support activities including but not limited to:Provide support for APS IT projects (as needed).
  • Installing and setting up Air Watch on mobile devices
  • Ensuring that antivirus software installed on all machines and scans are completed routinely.
  • Update user and asset information in database (as necessary)
• Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
• Maintain exceptional customer service posture at ALL TIMES.
• Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.
• Record and submit checklists or other documentation as may be required.

Qualifications:

3+ years' work experience (minimum)

• 5+ years preferred:
• Strong customer service skills and phone etiquette
• Maintain confidentiality
• Prior experience with data entry on databases important
• Prior experience in a call center preferred.
• Must have clean criminal record with the ability to pass finger-print background check
• Must be authorized to work in the Unites States.

Personal Attributes:

• Creativity and strong attention to detail
• Ability to work effectively on tight deadlines, as necessary
• Excellent command of English language
• Excellent command of Spanish Language preferred
• Oral and written communication skills
• Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
• Ability to work under pressure and stay calm/focused when working with irate customers or users
• Positive, productive team player
• Desire to learn new skills and improve

Education/Training:

• Minimum of Associate degree (preferred)
• 3+ years' experience in customer service telephone call center. Equivalent combination of education and experience will be considered.

About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

• Paid Holidays/Paid Time Off (PTO)
• Medical/Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability
• Life Insurance
• 401 (K)