Responsibilities
- Consult with senior business owners to understand business strategy and needs
- Work as an individual contributor or lead others on specific process improvement or measurement projects
- Educate and coach others in business process management methods
- Prepare and present recommendations and status of initiatives to executive management
- Gather process performance data
- Conduct quantitative and qualitative analysis
- Identify opportunities for process improvement or organizational/job design
- Design future state processes gaining input and buy-in from multiple stakeholders
- Develop BPMN 2.0 process models in process modeling software
- Create charts, diagrams, and impactful deliverable documents using PowerPoint, Excel, Visio or Word
- Conduct work observations; measure work activities; set productivity standards
- Facilitate group working sessions
- Administer process change governance
- Establish, measure and report key performance indicators
- Plan and manage project tasks, risks, and timelines
- Documents processes, policies, procedures and other key executive documentation
Qualifications
- Lean / process certification or Process Banking experience(very strong equivalent experience may be considered)
- Experience training and directly using lean and/or agile management methods for knowledge/service industries
- Prior success in leading process redesign efforts on large programs
- Ability to work in a consultative manner across multiple business areas
- Strong analytical & problem solving skills
- Ability to think holistically about complex organizational, process, and technology systems
- Highly organized and detail-oriented approach to personal work quality
- Strong written and verbal communication skills with experience interacting with senior executives
- Bachelors degree required, masters preferred
Preferred
- Experience with customer journey mapping, identification of moments of truth, and action planning
- Strategic organizational change management experience from intent development through realization with strong focus on identifying and mitigating change risks
- Working experience with one or more financial services functions: Wholesale Banking activities like Global Markets, Transactional Banking, Lending, Transaction Processing, Deposit Operations.
Experience
- More than 3 years of experience in a Consultancy and/or Process Management/Process Engineering role AND/ OR 2+ years leading projects
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
With respect to this position in our New York Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions