TRAM IT Support Technician

Job Description

Insight Global is seeking an IT Support Technician to join one of our clients in Juneau, AK to help support multiple projects some to include maintaining first tier support of their TRAM system.

Responsibilities will include but are not limited to:

-Conduct daily oversight of TRAM systems and services.

-Deliver first-level support to end users through phone, email, tickets, or in-person interactions. Monitor the ticket queue, SaaS applications, and Microsoft 365 services.

-Perform preventative maintenance tasks such as wire management, testing, labeling, routine software upgrades, deletions, and modifications.

-Oversee daily monitoring of the ticket queue and Point of Sales software, along with preventative maintenance activities including wire management and modifications.

-Provide fundamental support and troubleshooting, including:

Printer configurations

Password resets

Break/fix instructions

Ticket routing and escalation to Level 2 and Level 3 support

Compensation:

$21.63/hr to $24.04/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available here .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

1-2 years of IT Support experience within an Enterprise environment

Experience using IT Service Management tools (i.e., ZenDesk, ServiceNow, etc.)

Experience supporting Windows 10/11 / MS 365 Applications / MS Servers

Experience supporting iPads / Tablets / Laptops / Desktops / Mobile Phones / Time Clocks

Ability to pass a background check -A+ Certification

-Net+ Certification

-Previous experience working in the tourism industry null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .