The Training Specialist reports to the TPA Training Manager and is part of the Training and Quality Assurance Dept.
The position is a non-exempt, hourly role and located at 500 Steed Road, Ridgeland, MS 39157.
GENERAL JOB DUTIES AND RESPONSIBILITIES:
The Training Specialist will develop, maintain, and deliver curriculum used to train and teach concepts, software, and processes. Preferred candidate has experience developing and delivering professional training to adult learners. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works with the Training Manager to analyze training needs of the various departments within MWG Administrators including for new hires and continual training for existing employees.
- Develops training curriculum and learning assessments for new and existing employees - this includes all forms of content delivery including traditional classroom, virtual, online, and pre-recorded
- Maintains training content and learning assessments.
- Works with the Training Manager and other MWG staff to coordinate all logistics for training including schedules, site setups, notifying attendees, and securing training supplies if applicable. May travel to other company locations.
- Develops and maintains statistical analysis reports on training effectiveness
- Conducts training sessions using various mediums of content delivery
- Acts as the Subject Matter Expert for curriculum development, delivery, and analysis
- Provides effective communication to the Training Manager regarding observed areas of potential performance improvement within MWG Administrators.
- Perform all other duties as assigned by the Training Manager
EXPERIENCE AND EDUCATION REQUIREMENTS:
- High School Diploma required; Associates or bachelor's degree is preferred.
- Must have experience developing training curriculum for adult learners.
- Must possess strong written and oral communication skills.
- Must have excellent computer skills with experience in Microsoft Tools.
- Intermediate to Advanced Skill Levels in training software and/or applications.
- Must possess strong time management, organizational, problem solving, and customer service
- Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining a strong attention to
WORKING ENVIRONMENT:
- Must be able to perform in a very high paced environment and be flexible to multi-task or handle
- Ability to work independently with excellent time management
- Ability to prioritize and work on multiple projects while completing deadlines in an organized
- Excellent problem-solving skills along with keen attention to
- Strong written and verbal communication, interpersonal, and relationship building
- Ability to handle stressful situations
- Ability to maintain confidentiality and privacy in every aspect of the job