Training & Development Specialist

Training & Development Specialist

121231

Zurich North America is seeking a Training & Development Specialist to join our Group in North American, Houston, TX.

The Training & Development Specialist is part of an Implementation team that works jointly between Houston and Mexico Assistance Centers supporting quality, systems, and training excellence for front-line operations. In this role you will design, implement, and deliver training programs that support our Assistance and Claims team members as they deliver impeccable duty of care to our clients in times of crises. The Training & Development Specialist is a key role that collaborates with Operations Leaders to address specific challenges and align organizational goals to pinpoint where and how training programs can overcome and improve performance.

Responsibilities Include:

Collaborates with the Implementation Manager, Account Managers, Operations Leadership, and various internal business partners to ensure Zurich's clients are in the best hands while traveling abroad

Develops and delivers plans to improve customer service excellence, enhance instruction and learning activities,

Designs and provides assistance and claims training, including classroom training, WebEx sessions, and individual sessions for new hires and existing staff members

Develops evaluations of the training content

Creates and designs eLearning training material

Trains Team Leaders in technical and leadership skills, coaching and managing time and performance

Identify staff development needs and supports through coaching and mentoring techniques to improve their knowledge or skills.

Co-maintains the Microsoft SharePoint site to ensure the right processes and accurate policy information is in place.

Basic Qualifications:

Bachelor's degree in related field or equivalent degree or experience relevant to the work area related to customer service, human resources, or education

Flexible hours, adaptive, and time availability on short notice

Excellent communication skills, including verbal, written, interpersonal and presentation

Demonstrated proficiency with computer software: Office package: Outlook, Word, Excel,and PowerPoint

Knowledge of construction of curricula and educational planning, teaching methodologies,adaptability, and learning styles

Knowledge of behavioral characteristics and performance, individual differences in abilities,interests, personality, motivation, and learning pace

Knowledge of administrative procedures, such as file management, presentations, formsdesign, and forms

Knowledge of basic principles of business and management

Ability to analyze data determines root cause and develops an appropriate solution

Demonstrated experience managing multiple and competing priorities, proactive problem-solving ability with solutions-oriented attitude

Ability to collaborate across other departments and teams

Ability to handle an increasingly high volume of work in a fast-paced, deadline-drivenenvironment

Ability to work independently within a team environment and make decisions whileconsidering operations requirements

Preferred Qualifications:

Fluent in English and Spanish

Bachelors degree in related field

Knowledge of Microsoft SharePoint

Knowledge of eLearning software

Contact/Call Center experience is preferred, but not exclusive

Health care experience is preferred, but not exclusive

EOE Disability / Veterans