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Description
A Training Developer must have experience in the development and execution of comprehensive training programs, specifically tailored to a customized hardware and software asset management solution. Through the development of a cohesive training program, the candidate will be responsible for tailoring curriculum to varying audiences with differing responsibilities. They will collaborate with technical writers and technical leads to develop effective training documentation, as well as plan and facilitate training sessions. A Training Developer has the expertise to explain complex information in a clear and concise manner, engaging with stakeholders across the VA. The candidate should be comfortable in a rapidly changing environment with competing and shifting priorities.
Responsibilities:
Leads the design, development, and implementation of training activities to support the adoption of a customized hardware and software asset management solution throughout the VA community
Engages with a multi-disciplined audience to ensure that training content effectively illustrates proper system utilization, resulting in operational efficiencies
Develops and maintains a training documentation repository, conducts audits to ensure documentation contains accurate information to support the end user
Designs, develops, and executes training programs for a diverse audience; responsible for facilitating training sessions to ensure end-user adoption
Evaluates end-user feedback and integrates input into training curriculum and documentation
Prior experience with software automation tools, such as ServiceNow, understanding system functionality to devise effective training curriculum
Strong stakeholder management skills, with the ability to drive consensus to deliver upon the program schedule
Effectively leads change management initiatives, collaborating with VA stakeholders to ensure adoption and system adaptation
Analyzes business and information processes to identify risks and opportunities for increased efficiencies and provides recommendations to improve Client business and training operations
Develops templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat
Uses Microsoft Visio to create complex workflow diagrams and process models, as well as leads process owners in developing documentation for Client work products and maintaining SharePoint workflow processes integrated with Microsoft Outlook
May support special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses
Prepares an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates
Location:
Reside in the United States and work Core hours 9-5pm Local
Requirements:
Bachelor's Degree, with 5 years of relevant experience
8 years of additional relevant experience may be substituted for education
Possess effective verbal and written communication skills
Has excellent organizational skills and attention to detail
Ability to work collaboratively with other team members and the project manager to determine delivery of the customer's priorities
Ability to synthesize and analyze data across different functions, multiple systems, internal and external sources
Advanced understanding of MS Project, MS PowerPoint, MS Excel, and SharePoint
Clearance Requirement:
Date Posted: 12 May 2025
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