Training and Operations Manager with Security Clearance

Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training. Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations. Participates in the development of new training to address adjusted service requirements. Maintains confidentiality, and prevention of disclosure of classified information. Evaluates service quality and identifies areas for remedial or additional training. Serves as the Account Manager in the absence of the incumbent. Meets regularly with Customer leadership representatives for programmatic reviews. Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW. Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc. Job Requirements US Citizenship. Minimum of 18 years of age. High School Diploma or GED. Impeccable customer service skills. Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied. Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint) Active and Current Top-Secret Clearance with Polygraph. Travel 10 - 20% EEOC Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet -