Trainer/Strategist

Nashville, Tennessee

The UPS Store
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A Trainer/Strategist position for The UPS Store involves responsibilities centered around developing and implementing training programs and strategic initiatives to enhance store operations, employee performance, and customer satisfaction. Below is a general overview of the key duties and qualifications for this role:

PREVIOUS UPS STORE EXPERIENCE PREFERRED Key Responsibilities
  1. Training and Development:
    • Design and deliver comprehensive training programs for new and existing employees.
    • Conduct workshops and training sessions on various aspects of store operations, customer service, and product knowledge.
    • Evaluate the effectiveness of training programs and make necessary adjustments.
  2. Strategic Planning:
    • Develop and implement strategic plans to improve store performance and achieve business goals.
    • Analyze market trends and customer feedback to identify opportunities for growth and improvement.
    • Collaborate with store management to develop and execute promotional and marketing strategies.
  3. Operational Excellence:
    • Ensure that store operations align with company standards and policies.
    • Monitor store performance metrics and identify areas for improvement.
    • Implement process improvements to enhance efficiency and reduce costs.
  4. Team Leadership:
    • Provide guidance and support to store employees, fostering a positive and productive work environment.
    • Conduct performance evaluations and provide feedback to employees.
    • Assist in the recruitment and onboarding of new employees.
  5. Customer Service:
    • Promote a customer-centric culture within the store.
    • Handle escalated customer inquiries and complaints, ensuring satisfactory resolutions.
    • Train employees on best practices for delivering exceptional customer service.
Qualifications
  1. Education and Experience:
    • Bachelor's degree in business administration, management, or a related field is preferred.
    • Proven experience in a retail or customer service management role.
    • Experience in training and development or strategic planning is highly desirable.
  2. Skills:
    • Strong leadership and interpersonal skills.
    • Excellent communication and presentation abilities.
    • Analytical and problem-solving skills.
    • Proficiency in using MS Office and other relevant software.
  3. Knowledge:
    • Familiarity with retail operations and best practices.
    • Understanding of market trends and customer behavior.
    • Knowledge of training methodologies and strategic planning processes.
  4. Personal Attributes:
    • Highly organized and detail-oriented.
    • Ability to work independently and as part of a team.
    • Adaptable and able to handle multiple priorities.
Date Posted: 19 May 2025
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