About Us
Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Made by artisans in India and Nepal using natural materials and energy-efficient processes, our rugs are designed to last-offering an antidote to today's throwaway culture.
We are proud to be a certified B Corp, upholding the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, with philanthropic initiatives dating back to 2014-beginning with the KVM School in India and now extending to seven organizations across India, Nepal, Australia, and the United States.
We are equally committed to cultivating a positive and empowering workplace. Armadillo has been certified as a Great Place To Work for the second consecutive year, and we were honored to be named one of Fortune's 2024 Top 50 Best Small and Medium Workplaces. These recognitions reflect our deep commitment to our people, our culture, and the values that guide us every day.
How We Work
At Armadillo, integrity guides everything we do. We're committed to fostering a collaborative, inclusive workplace where people thrive. We celebrate individuality, champion creativity, and believe in the power of a connected team working toward a shared purpose. We're driven not just by what we create-but by why we create it.
About the Role
Reporting to the Head of Trade Sales, we are seeking an experienced Trade Sales Account Manager to service our existing Trade (high end interior designer and architect) clients while working to build and prospect new trade business in Los Angeles, Santa Barbara, Nevada, and Arizona. The successful candidate will be working from our showroom on La Cienega. Quarterly travel to territory outside of Los Angeles is required.
Key Responsibilities:
- Drive respective trade sales and cultivate growth through prospecting, strategic outreach, elevated customer service and engagement
- Complete ownership and expertise of territory, its development and community
- Present product and interact with prospects and clients daily/weekly
- Demonstrate product knowledge - be familiar with the construction of the products, and be able to recommend products for different applications
- Manage client portfolio - order requests, samples, information, product care, trouble-shooting, sales leads, monitoring orders through to delivery
- Build and maintain strong and effective working relationships
- Provide weekly and monthly reporting
- Provide support for client events e.g. networking opportunities and client entertainment, new collection launches, media events
Shared Responsibilities:
Purpose
- Participation in training and education on topics relating to sustainability and social responsibility.
- Commitment to adhere to environmental and social goals, as set by the company.
People and Culture
- Promote, contribute to, and maintain a diverse and inclusive work environment, which is free of discrimination, bullying and harassment.
- Actively and positively participate in team meetings, professional development, and our collegial work environment.
- Adhere to, and be aware of, all Armadillo workplace policies and procedures.
Key Capabilities and Behaviours Required:
- Present yourself as a premium Brand Ambassador of Armadillo both internally and externally
- Frequently uses initiative to think of new ways to approach projects/tasks, and about future work pipeline
- Strong network in the ID community within territory is ideal
- A proven sales record
- Driven, responsible and organized
- Demonstrates a bright and cheerful approach to work
- Self-starter and goal-oriented
- Comfortable working alone AND as part of a collaborative team
- Passionate about design
- Ability to travel within territory weekly and outside of territory as needed
- Confidence in entertaining and networking
- CRM experience (HubSpot) is a plus
People & Culture
Our people are at the heart of Armadillo's success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:
- Comprehensive Health Coverage - Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
- Financial Well-Being - 401(k) match and Flexible Savings Account.
- Professional Growth - Annual career development fund to support your learning and advancement.
- Work-Life Balance - Additional leave days for community volunteering.
- Wellness Support - A dedicated health & well-being allowance.
- Exclusive Perks - Generous staff discounts.
- Added Convenience - Annual car allowance.
- Employee Assistance Program - Confidential support for personal and professional challenges.