Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management, excellence in asset and liability management, and exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve this by setting strategic objectives and fostering a culture based on our PIC Values of Resilient, Adaptable, and Loyal.
Role Purpose
- The TPA (Third Party Administrator) Relationship Analyst supports managing relationships with key external suppliers to ensure service delivery aligns with business needs.
- This role involves contract management, performance monitoring, risk management, and collaboration with internal teams to align supplier services with PIC's goals.
- The role requires effective collaboration with Finance, Risk, Legal, Origination, and Investments to ensure outcomes are met and relationships are improved.
- Our company values should be evident in the performance and delivery of this role.
Key Responsibilities
- Develop and maintain positive relationships with key suppliers.
- Conduct regular governance meetings to review performance, requirements, and strategy.
- Establish and monitor KPIs and SLAs.
- Perform performance reviews to ensure contractual obligations are met.
- Oversee negotiation, execution, and administration of supplier contracts.
- Support contract renewals, amendments, and terminations.
- Coordinate with internal teams to align supplier services with organisational needs.
- Ensure consistent service delivery across suppliers where applicable.
- Assist project teams with supplier-related initiatives.
- Manage supplier-related expenditures to stay within budget.
- Review and approve supplier invoices and payments.
- Identify and mitigate potential supplier risks.
- Monitor and report on risk management activities related to suppliers.
- Ensure suppliers comply with regulatory and standards requirements.
- Stay informed about regulatory changes and communicate updates to suppliers.
- Work with the supplier management team to ensure compliance and due diligence.
- Share industry knowledge and explore future strategic opportunities with suppliers.
Knowledge & Experience
- Good technical knowledge of TPA management and strategic engagement.
- Basic understanding of Pensions Administration.
- Experience in relationship management.
- Ability to collaborate effectively with teams and stakeholders.
- Experience in onboarding, renegotiating, and offboarding suppliers.
In addition to a competitive salary and performance bonus, PIC offers benefits such as private medical insurance, 28 days' annual leave, study support, a pension scheme, and more.