TOC Technical Operations Center

Blue Rose Consulting Group is seeking a TOC (Technical Operations Center) Technician to support 24x7x365 monitoring and incident response for a federal data center environment. This role involves real-time system oversight, incident escalation, and contributing to the overall reliability of IT operations. This is an On-Site role in Ashburn, VA and is open to U.S. Citizens ONLY. Successful candidates will be required to complete a full background investigation. Work Schedule: Initial training (2-4 weeks): 1st shift (Mon-Fri, ) across Ashburn, Springfield, and remote Post-training: 3rd shift (Tues-Sat, ) onsite in Ashburn Candidates must be willing to support 2nd or 3rd shift In this role, you will: Monitor applications, systems, and infrastructure across all environments Identify and escalate data center incidents following established procedures Provide real-time support and participate in bridge calls to restore services Troubleshoot and document incident timelines and resolutions Maintain SOPs, troubleshooting guides, and customer contact databases Conduct quarterly documentation reviews and contribute to knowledge base updates Support detection and prevention of recurring failures via monitoring and automation Coordinate and escalate issues across operational teams REQUIREMENTS: 3+ years supporting incident, problem, and change management in federal IT environments 2+ years operating in high-visibility or mission-critical roles 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager 3+ years using ITSM platforms such as ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments Experience supporting Java App Servers, VMware, Oracle, Unix/Linux, IBM MQ, DB2 Strong documentation and verbal communication skills Bachelor's degree or 7+ years of relevant experience