TMS Technician

Join Our Team as a Transcranial Magnetic Stimulation (TMS) Operations Specialist

About Resiliency Mind+Body Medicine:
Resiliency Mind+Body Medicine is a physician-owned interventional psychiatry clinic dedicated to providing holistic, personalized mental health care to our community. Our mission is to combine traditional psychiatric approaches with cutting-edge therapies, addressing the unique needs of each patient. We specialize in innovative treatments like Transcranial Magnetic Stimulation (TMS), ketamine, hormone therapy, metabolic assessments, and medspa services-all under one roof.

Position Overview:
We're looking for a skilled and compassionate TMS Operations Specialist to join our growing team on a full-time (40 hours/week). This role requires on-site clinical work at our Newport Beach location. On-site availability is a must.

This role involves direct patient care duties, customer service and sales experience. Our ideal candidate must be able to take initiative, be adaptive, a team player, communicative, and have excellent customer service skills. Experience in the medical field is mandatory. Bachelor's degree required.

Why Work With Us?
At Resiliency Mind+Body Medicine, you'll be part of a collaborative, forward-thinking team, focused on providing innovative care to patients in a supportive, dynamic environment. We're committed to your professional growth and offer the opportunity to expand into a practice management leadership role as our clinic grows.

Responsibilities:

- Provide electronic data entry, EMR form management, and coordinate multiple TMS system schedules.

- Prepare verification of benefits for insurance, present fees and thoroughly discuss the treatments along with scheduling and payment/financing options with each patient.

- Collaborate with provider team daily to assist in patient communication via phone call or email, billing entry, prior authorization requests, and documentation requests as needed.

-TMS Technician Duties: performTranscranial Magnetic Stimulation treatments daily for patients, documenting treatments in EMR, and keeping patients comfortable during the experience.

-TMS Operations Duties: manage marketing platform for TMS leads daily, with sales experience necessary to call and convert potential TMS leads to come to our clinic for treatment. Clinical outreach and new referral source generation will be part of the role.

-Monitor Spravato (ketamine) patients as needed.

-Maintain cleanliness of office and staff spaces daily (we have a janitorial service for big cleaning).

-Keep rooms stocked with supplies, and work with practice manager to maintain inventory.

-Maintain client confidentiality as required by company policies, state laws, and federal regulations.

-Upload, file and organize patient charts and other office paperwork as needed.

- Medical billing experience a plus

Pay will vary based on applicant experience.

Required Skills/Abilities:

Must be a self-starter, take initiative, be accountable, a team player, communicative, and have excellent customer service skills.
Health care experience required.
Medical assistant license preferred.
Experience with healthcare insurance preferred.
Excellent Customer Service experience required.
Excellent Communication and Excellent Organization skills required.
Strong interpersonal skills needed.
Must be technologically savvy in order to navigate multiple streams of contact and communication including desktop apps, email, phone app, EMR, online intake process, and lead scraping from several sources.
Ability to follow written and oral instructions and to work with general guidance.

Pay: $22-$25/hour