Tky37 Customer Service Representative

Job Description

About The Role

Service customers, dealers, and sales staff in facilitating issues relative to all facets of trailers and their operations, warranties, and expectations or shortcomings. Provide detailed and accurate responses to customers' dealers and sales staff aiding in superior customer service.

Responsibilities

• Handle day-to-day calls from customers, dealers, and sales staff on all facets of trailer generated questions.
• Investigate issues and acquire answers needed to solve.
• Set up jobs for repair parts needed and follow through full cycle (conception to customers).
• Assist customers and dealers on warranty policies and procedures.
• Work closely with the Customer Service Manager and Engineering department on trailer improvements and corrective measures.
• Conduct demonstrations of trailers for customer pick-ups.
• Work with walk in customers with their needs.
• Navigate warranty management system to create and process warranty claims.
• Assume additional duties as required.

Candidate Requirements

High school diploma or equivalent. Minimum 4 years of experience with Trail King products, preferably in Production or Quality OR 4 years of experience with semi-trailers, preferably in Service and Repairs. Proficient with Microsoft Office Suite. Mechanical aptitude required.

Personal Trait Profile

• Good listener and ability to work well and keep composure under extreme pressure situations.
• A very helpful personality is a must.
• Multi-tasking and problem-solving nature are important.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is required to stand; walk; sit; climb; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job in the factory areas, the employee is exposed to changes in temperature and humidity, exposure to dust, fumes and is near moving machinery.