Title Specialist IAbout Vitu At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
The Title Services Services Specialist I is a position within the Title Services Group. This team member will be responsible for: completing automotive related collateral paperwork in adherence to state/county requirements. Requesting motor vehicle records for motor vehicle agencies, tag offices, third parties or proprietary software. Evaluation of results of motor vehicle records. Effectively communicate, via email or phone calls, with motor vehicle agencies, internal departments and clients regarding title related questions. This position is a fast paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.
Key Responsibilities: Manage a high volume of tasks in a timely, accurate and efficient manner.
Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities.
Via accessing websites, email, physical mail, or phone calls, request motor vehicle records (inquiries) from motor vehicle agencies, tag offices, third parties or proprietary software.
Review motor vehicle inquiry results to evaluate if title was issued in alignment with client guidelines.
Use company proprietary software for research and data entry.
Research, analyze and resolve problems in a timely manner.
Consistently meet production and quality goals.
Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.
Fax, email and reply to inquiries.
Work collaboratively with peers.
Perform other duties, as necessary.
As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.
Education and Experience:Minimum High School Diploma, General Educational Development (GED) or comparable completed educational certification.
Proficient in using Microsoft Office or Google Suite products.
Strong verbal and written communication skills.
Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
Proven ability to organize and prioritize daily work.
Preferred but Not Required College degree or certification.
Familiarity with automotive, titling or finance industry.
Workplace Environment: Fast paced, high volume, production.
Perform routine and repetitive production work.
Sit for lengthy periods of time.
Prolonged exposure to computer screens.
Primary schedule will be 8:00AM - 4:30PM PT, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.
Ability to lift or push up to 35 lbs.
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