Tim Engineer/Desktop Engineer

Hello,

Hope you are doing well .

Let me know if you are interested in below position.

Position - Tim Engineer

Location - Plano, TX (Onsite)

Duration - Contract Position

Job Description

• Ø Single point of contact for end user to receive support and maintenance for computers and network system
• Ø Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfaction
• Ø Ensure that response time and resolution time objectives are met as defined in the SLA
• Ø Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Ø Customize desktop hardware to meet user specifications and site standards
• Ø Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Ø Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote-control tools
• Ø Troubleshooting network connectivity in a LAN/WAN environment
• Ø Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Ø Work with WDS Management team to test and deploy desktop images
• Ø Provide and support Data Centre Activities
• Ø Support all Microsoft, third party and internally designed applications.
• Ø Provide detailed documentation and communicate precisely with other IT teams as required.
• Ø Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Ø Ensure that there is sufficient support to clients and provide friendly customer service
• Ø Works with vendor support contacts to resolve technical problems
• Ø Knowledge of all software applications used within the organization
• Ø Responsible for tracking hardware and software inventory

Skills:

• Ø In depth knowledge of Windows desktop technologies
• Ø In depth knowledge of Desktop and laptop hardware
• Ø Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
• Ø Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ø Knowledge of ITIL
• Ø Knowledge of Server, Voice & Communications Infrastructure
• Ø Knowledge of various Operating systems (e.g. Windows, Linux, Apple)
• Ø Knowledge of Audio and Video Conferencing technologies.
• Ø Good communication Skills (both verbal and written)

Thanks & Regard

Roshan Singh

Ext- 336

Mob -

Saxon Global