Tiktok Shop

Location :

Seattle

Employment Type :

Regular

Job Code :

A85096A

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Responsibilities

Governance and Experience (GNE) Team is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Support Center Team under GNE is a team to focus on the service and support fulfillment for all TikTok Shop users, enhance their experience and facilitate their shopping and business operations capability on our platform. We strive to build a high quality and productive organization that helps deliver value and win the trust of our internal and external users. We are looking for a highly motivated Workforce Management (WFM) Analyst to join our team and help optimize resource planning, forecasting, and real-time operations management across our global sites. This role offers an exciting opportunity to gain hands-on experience in capacity planning, data analysis, and strategic workforce optimization while working in a fast-paced e-commerce environment. Responsibilities: - Work with global teams to plan and execute workforce strategies for customer support operations - Analyze business trends to forecast staffing needs, optimize scheduling, and improve service levels - Collaborate with stakeholders (e.g., operations, product, and data teams) to ensure smooth workforce planning - Monitor and adjust schedules in real-time to maintain operational efficiency - Leverage data and technology to enhance workforce management processes and decision-making - Support system and tool improvements to streamline forecasting, scheduling, and reporting

Qualifications

Minimum Qualifications: - Bachelor's degree in Business, Data Analytics, Mathematics, or a related field - Strong analytical and problem-solving skills-comfortable working with data to drive decisions - Proficiency in Excel (Pivot Tables, Formulas); SQL or WFM tools is a plus - Excellent communication and collaboration skills to work with cross-functional teams Preferred Qualifications: - Experience with e-commerce or marketplace platforms

Job Information

For Pay Transparency Compensation Description (Annually)

The base salary range for this position in the selected city is $83600 - $143555 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

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