Tier II Service Desk Technician - Evolv I.T.
Birmingham, AL Competitive Pay + Performance Bonuses
This Is More Than a Job-It's a Mission
We're not a 9-5, "just here for the paycheck" type of company. At Evolv I.T., we're building something bigger-and we only want A-players on the journey with us. If you're a self-motivated tech pro who thrives on solving complex issues, taking ownership, and growing fast, you're in the right place.
What You'll Be Doing:
- Troubleshooting and resolving Level II support tickets from internal dispatch and Tier I escalations
- Managing high-priority and complex technical issues with urgency and professionalism
- Supporting a wide variety of client environments-servers, networking, M365, cloud platforms, firewalls, and more
- Proactively identifying recurring issues and helping build documentation for Tier I and client use
- Assisting with project implementations, on-site visits, or after-hours needs when escalated
- Acting as a go-to mentor for junior techs-helping elevate the team, not just yourself
- Continuously leveling up your knowledge and certifications in areas that matter
What We Expect from You:
- 2+ years of IT support experience, ideally in a fast-paced MSP environment
- You don't just "fix tickets"-you solve problems and think three steps ahead
- Strong proficiency in troubleshooting Windows environments, Active Directory, O365, firewalls, and endpoint security
- You move fast, communicate clearly, and document religiously
- You take extreme ownership-if a client is down, you're on it
- You're hungry to grow and get better-both technically and professionally
- Comfortable being part of an on-call rotation or stepping in when the team needs you
This Role is NOT for You If:
- You need to be micromanaged to stay on track
- You think "not my job" is a valid response
- You're just here to clock in, coast, and collect a paycheck
- You're uncomfortable being held to high standards and clear performance metrics
- You don't invest in your own growth
Why You'll Love Working Here:
- A high-performance culture where your growth is our priority
- Weekly leadership training and career coaching opportunities
- Bonuses and incentives tied to client satisfaction and team performance
- You'll never be bored-our client stack is diverse and dynamic
- We run on EOS: Clear vision, accountability, and traction
- Work with a team of driven professionals who care about winning as a unit
- Recognition for hustle, not just tenure
How to Apply:
Click Apply and include a short cover letter that answers this question:
"What's one technical skill or certification you've recently pursued and why?"
(No cover letter = no interview. We only hire people who follow through.)