Job Description Job Description
Responsibilities
- The IT Specialist is responsible for the Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware.
- Walk colleagues or clients through steps to help them resolve their technical problems and support the implementation of new solutions or applications
- Help The IT Manager plan and implement additions, deletions, and major modifications to the IT infrastructure in pursuit of business and IT goals.
- Ensure proper functioning of IT systems, and monitor for availability, performance, and capacity planning.
- Provide Tier I&II Helpdesk support.
Technical Skills
- Windows Server management with Hyper-V and VMware
- Active Directory
- Group Policy
- Microsoft Azure
- Storage
- Backups
- Cisco Meraki network
- Microsoft Teams and SharePoint
- Security
- VOIP systems
Requirements
- Well-developed organizational and time management skills. Must consider priorities, forecast problems, and envision solutions.
- Able to work both independently, and as part of a team in a fast-paced environment while managing multiple tasks.
- Knowledge of information technology functions including network and system design, planning, development, and operations.
- Must be able to communicate clearly with technical and non-technical audiences. Extremely clear, succinct, and professional writing skills are mandatory.
- Able to identify, evaluate and learn industry trends.
- Creatively solve technical problems and provide competence under pressure in time-sensitive situations.
- Must be able to occasionally work after-hours or on weekends to complete special projects.
- Must be able to lift and transport equipment weighing up to 75 pounds including computers, monitors, UPS batteries, printers, etc. Must be able to set up equipment standing on a ladder, or in confined spaces, including underneath desks/tables, in wiring closets, and equipment racks and enclosures.
- Must have driver license and own your own vehicle. Travel between offices up to 20%.
Education, Qualifications and Certification
- 4 years experience providing network and system administration.
- Comptia Network+ required.
Company Description
ACI Solutions is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use industry best practices such as ITIL and Agile project management principles to provide services including Tier 1 to 3 IT Service Management, End-to-End Network Visibility, AIOPS, Zero Trust, SASE, cloud and infrastructure optimization, IT and legacy modernization, and data management.
Technology employees enjoy:
Generous and flexible time-off policy
Flexible work schedules and telework options, including remote work availability for eligible projects
Career development opportunities including a mentorship program, technical and management training, and paid training opportunities
Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
401K matching with immediate vesting and end of year profit sharing
Regular team and company social events including our annual party, happy hours, fitness challenges, and more
A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts.
Company Description ACI Solutions is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use industry best practices such as ITIL and Agile project management principles to provide services including Tier 1 to 3 IT Service Management, End-to-End Network Visibility, AIOPS, Zero Trust, SASE, cloud and infrastructure optimization, IT and legacy modernization, and data management.
Technology employees enjoy:
Generous and flexible time-off policy
Flexible work schedules and telework options, including remote work availability for eligible projects
Career development opportunities including a mentorship program, technical and management training, and paid training opportunities
Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
401K matching with immediate vesting and end of year profit sharing
Regular team and company social events including our annual party, happy hours, fitness challenges, and more
A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts.