Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide.
The Desktop Support Tier I Analyst is responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications and desktop support within the MHS environment and hardware and software technical expertise.
Skills:
- Strong critical thinking skills that facilitate expedient problem solving
- Strong communication skills
- The ability to effectively communicate technical matters to a non-technical audience
- Hardware/software maintenance skills
- Ability to multitask while staying focused in a fast-paced competitive environment
- Proficient with Microsoft Office
- Proficient with Windows 10 operating system
- Knowledge of mobile devices
- Experienced in the use of remote access applications
- Able to work in a team environment
- Able to resolve technical issues within the policies and guidelines provided
- Excellent customer service skills
Requirements:
- Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
- CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
- Security+ Certified
- Microsoft Certified IT Professional (MCP) - Preferred
- 2 to 3 years of recent experience in a help desk/desktop support environment
- Ability to work in a 24/7/365 environment including holidays
- Familiar with Service Desk support methodology
- 4 years of experience with BS Degree in Computer Science, MIS, or related field/equivalent experience (The candidate would need to have recent IT experience vs. Customer Experience)
- Relevant technical certifications preferred
- Familiar with ITIL