For more details, please connect with Ibad Ullah Khan at or email at (see below)
Client: State
Job Title: Tier 2 Network Support Analyst
Start Date: ASAP
Position Type: Contract
Duration: 60 Months
Location: Albany, NY 12224 (Onsite)
Number of Hours: 40 hours a week
Interview Type: Webcam
Description: The Tier 2 Network Support Analyst must have extensive knowledge of network transmission principles, customer applications and solid troubleshooting techniques. Proposed resources should have specialties, and/or vendor certifications in various technologies. Some of the basic requirements of analysts at this level include but are not limited to, working knowledge of TCP/IP, SNMP, MPLS Routing protocols to include OSPF & BGP, as well as VPLS and VRF. These individuals must also have strong communication skills, both oral and written. Analysts with this skill set will provide OAG IT network advanced troubleshooting skills and the ability to rapidly identify and address issues. The Tier 2 Network Support Analyst must have an advanced skill set to diagnose problems in an environment with multiple layers of technology. The Tier 2 Network Support Analyst is also responsible for assisting with disaster recovery of the network components of the infrastructure if needed. The Tier 2 Network Support Analyst assists with trouble and request tickets received from the IT Service Center. The Tier 2 Network Support Analyst is accountable for customer satisfaction and resolving tickets in a timely fashion. The Tier 2 Network Support Analyst may be required to work off hours in addition to normal business hours. This may include weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency.
Education & Experience:
- Either: BS/BA in tech/business + 3 years of related work experience
Or
- No degree but 5 years of related work experience
Technical Experience:
- 3 years of experience with Cisco devices (within past 5 years)
- 3 years of experience with WANs using MPLS/VPLS/VPN
- 3 years of experience with Palo Alto firewalls
- 3 years troubleshooting using Wireshark, tcpdump
- 3 years managing security tools: IDS/IPS, Splunk, CVE mitigation
- 3 years designing/supporting VPNs (site-to-site & client)
- 2 years with VOIP, UCaaS, videoconferencing (within last 3 years)
- 2 years with PRTG, Cacti, Scrutinizer, etc. (network monitoring)
- 2 years with network mapping tools like NetBrain, BitB
- 1 year experience with cloud networks (OCI, Azure, AWS)
- 1 year with Palo Alto SDWAN
- 1 year with Cisco Meraki
- Strong understanding of TCP/IP, OSPF, BGP
Preferred:
- Certification CCNA or CCNP Certification desired
- PCNSA or PCNSE Certification desired