We are seeking a Tier 2 IT Support Analyst to join our client's IT support team. If you're a tech-savvy problem solver, this is your chance to take your career to the next level while supporting a dynamic IT environment.
What You'll Do:
Provide Tier 2 technical support for end-users, resolving hardware, software, and network issues
Manage and troubleshoot Microsoft Intune and O365 environments
Perform device management, app deployment, and system updates via Intune
Assist with troubleshooting and configuration of O365 applications and services
Collaborate with IT teams to support system implementations, upgrades, and migrations
What We're Looking For:
3+ years of experience in IT support, with a focus on Tier 2 issues
Strong experience with Intune and O365 administration
Proficiency in Active Directory, Windows Server, and other key IT tools
Excellent troubleshooting and problem-solving skills
Strong communication and customer service skills