Tier 2 Helpdesk Lead CAB Manager for Tech Control with Security Clearance

GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech Control, you will manage day-to-day support functions, ensuring effective issue resolution, and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will: Oversee Tier 2 Tech Control Helpdesk operations, ensuring prompt resolution of issues with switches, encryption devices, network consoles, and circuits. Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. Act as a liaison between the help desk team and senior management, translating technical requirements into actionable strategies. Manage and supervise help desk employees, providing guidance and training to ensure effective issue resolution. Coordinate the Change Advisory Board (CAB) process and ensure compliance with relevant standards while improving help desk support functions. Minimum Qualifications and Experience: Active DoD Top Secret/SCI security clearance Bachelor's degree in related field Minimum 5 years' experience with help desk support and operation in a DoD IT environment Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests. HDI Support Center Manager or equivalent certification