Tier 2 Help Desk GW

Tier 2 Help Desk GW (PT Weekends Only) - TS/SCI Poly required Annapolis Junction, MD Information Technology Apply Now The Tier 2 Help Desk (Part-Time Weekend Only Shift: Saturday-Sunday 12pm to 10pm) shall have the following responsibilities:
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Mandatory skills: TS/SCI with FS Poly Bachelors degree and TEN years technical experience OR FIFTEEN years technical experience Hardware Remote Assistance Remote Desktop IAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE) Apply Now