Tier 2 Field Support

Tier 2 Field Support (9am-5pm OR 11am-7pm) GW - TS/SCI Poly required Annapolis Junction, MD
• TS/SCI with Poly Required The Tier 2 Field Support Specialist (Monday - Friday 9am - 5pm OR 11am - 7pm) shall have the following responsibilities: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Modifies, moves, and installs new equipment Performs technical tasks and provides site support. Performs integrity testing and interviews customers to gather information about problems Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve Will perform Data Transfer Agent requests to transfer files between networks. Mandatory Skills: Hardware Installation Installation Maintenance Maintenance & Repair Microsoft Software Applications Microsoft Windows System Administration Remote Desktop Administration Technology Knowledge Travel Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers No degree + 10 years technical experience, BS degree + 5 years technical experience CompTIA A+ CE OR CompTIA Network+ CE TS/SCI with Poly Salary is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,000 - $76,000 annually.