Tier 2 Field Support

Tier 2 Field Support (9am-5pm OR 11am-7pm) GW - TS/SCI Poly required Annapolis Junction, MD Information Technology Apply Now The Tier 2 Field Support Specialist (Monday - Friday 9am - 5pm OR 11am - 7pm) shall have the following responsibilities:
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support.
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
• Will perform Data Transfer Agent requests to transfer files between networks. Mandatory Skills: Hardware Installation Installation Maintenance Maintenance & Repair Microsoft Software Applications Microsoft Windows System Administration Remote Desktop Administration Technology Knowledge Travel Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers No degree + 10 years technical experience, BS degree + 5 years technical experience CompTIA A+ CE OR CompTIA Network+ CE TS/SCI with FS Poly Apply Now