Based in Columbus, OH, we are the premier provider of IT services for small and mid-sized businesses throughout central Ohio. Successful candidates will be comfortable working on wide range of projects in a variety of environments, both in office and at client sites. The ability to troubleshoot technical challenges with forward-thinking solutions is key.
Soft Skills:
- Work independently to analyze user needs and develop solutions that meets and exceeds the user requirements.
- Ability to maintain a highly detailed and organized documentation.
- Ability to analyze needed information and then gather the technical details to present to clients and / or senior management
- Responsible to troubleshoot any incident from the mundane to complex issues
- Demonstrated experience in working with other technical teams on solving large infrastructure architecture, scaling, performance and capacity planning issues
- Timely response to escalations in accordance with service level agreements (SLAs)
- Assists with the design of customer specific infrastructure related projects
- Service oriented attitude - will do what it takes to get the job done correctly
Network Skills:
- An understanding of TCP/IP and network protocols, load balancing, and network architecture concepts
- Working with, maintaining and upgrading existing firewalls, VPN's, and other WAN connections
- Network device configuration experience (i.e. switches, routers, WAP's, printers)
- Working with, maintaining and upgrading existing network hardware and software
- Assist with larger network installations
Server Skills:
- Responsible for the execution and delivery of customer specific infrastructure projects
- Monitor and Maintain servers in house and at client locations in a Microsoft environment
- Administer Active Directory, including user accounts, group policies, permissions
- Administer Microsoft Office365
- Maintain various line of business applications
- Working with, maintaining and upgrading existing server hardware and software
User Support:
- Provide phone, remote and on-site support for all desktop and mobile computing devices
- Install, configure, and support peripheral devices such as printers and scanners
- Responsible for installing, troubleshooting, configuring, and maintaining desktop and laptop devices utilizing Windows operating systems
Requirements:
- Excellent customer service skills, including patience and understanding others
- Must be detailed oriented, organized and able to multi-task
- Ability to prioritize and execute in a high-pressure environment
- Maintain detailed records or client hardware, software, and configuration.
- Windows Server experience, 2008 through 2019
- Varied enterprise application virtualization technologies, MS Office 365, AWS, Azure etc.
Working with existing IT personnel on the following areas:
- Working with, maintaining, and upgrading PC, Mac, and network hardware and software applications, other desktop technical equipment and accessories, and general office equipment (e.g., printers, phones, fax machines)
- Performing break/fix repairs and warranty work
- Providing general Desktop Support to end users in such areas as hardware, application, printer, telecom, etc.
- Assist in routine maintenance, assembling, installing, testing and supporting PC / Server hardware, software, printers, mobile devices, and related peripherals
- Work with vendor support contacts to resolve technical problems
- Candidate must have a car and valid driver's license.
- Ability to lift and/or move 50 pounds with or without accommodation.
- Ability to be on call 24 hours a day on a rotating schedule.
- Available for after hours or weekend project work
Beneficial - Not required:
- Microsoft Certification
- A+ Certification
- Experience with Windows Server / Active Directory Migrations
- Windows7, 10, 11, macOS, android etc.
- Knowledge of general scripting (VBScript, DOS. PowerShell)