Tier 1 Technician/Specialist with Security Clearance

Quantum Science Solutions is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. QSS is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments. Required Skills:

• U.S. Citizenship

• Must have an active/current Top Secret clearance with SCI eligibility.

• Must be able to obtain DHS Suitability

• 6+ years of directly relevant experience

• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.

• Experience with monitoring system health and status.

• Experience documenting problems and resolutions through a tracking program.

• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.

• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations). Desired Skills:

• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.

• Experience working in an Agile environment desired

• Experience with ITIL methodology desired.

• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.

• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.

• Experience performing incident response (tiered support model), using an Incident Management System.

• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.

• Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.

• Experience interfacing directly with customer and program management team.

• Experience providing status to program management and input to customer status reports. Required Education:

• HS diploma Desired Certifications:

• DoD 8570.1-M Compliance at IAT Level I

• Information Technology Infrastructure Library (ITIL) certification