Position Type: Technology
Date Posted: 3/20/2025
Location: Dr. Debra Parrish-Hooks Administrative Center
Date Available: 05/01/2025
Closing Date: 04/30/2025
Title: Tier 1 Help Desk Technician
Reports to: Director of Technology
Term of Employment: 12 Month Position
Qualifications - Interest in technology
- High School diploma required
- Strong computer literacy
Preferred Skills - Strong written and verbal communication skills
- Strong interpersonal skills such as empathy and emotional intelligence
- Previous customer service experience is a plus but not required
- Ability to learn online with minimal direction
- Basic understanding of computers and desire to learn technical skills
Responsibilities - Use a help desk ticketing system to intake, triage, document, and troubleshoot issues
- Troubleshoot and resolve user issues, escalating where appropriate
- Make use of, and maintain a knowledge base to help resolve common issues
- Make use of Active Directory or similar tools to help manage user accounts
- Assist with equipment provisioning for newly onboarded and offboarded staff
- Serve as the first point of contact for technical issues, escalating where appropriate
- Other duties as assigned
Year-round work contract. Participate in IMRF Retirement Fund. Eligible for health insurance, sick days, personal days, and vacation days. Salary range starts at $35,000.