Tier 1 Customer Service Representative - DSO

TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO

Pearl Interactive Network

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InspiriTec is looking for experienced Customer Service Reps to work on-site to support inbound calls in our Philadelphia office.

Rate: $18.72 per hour + $4.57 towards Health & Wellness benefits.

VETERAN, MILITARY SPOUSE, AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER.

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Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Job Duties:

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.

• Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required.

Skills and Qualifications:

Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Good Computer Skills, Knowledge of Databases and Search Engines

Education:

High School Diploma

RAPIDS Certified (Certification occurs as part of the on-board training)

Security Requirements:

Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance)

EOE/disability/vets