Position Summary: The Ticket Supervisor provides support and leadership to the Admissions Department.
Principal Duties & Responsibilities - Serves as the Ticket Center/Gift Shop Supervisor on Duty during their shift.
- Ensures proper staffing in all areas.
- Supervises Ticket Sellers and provides authorizations for restricted transactions.
- Counts and verifies the safe daily.
- Prepares and reconciles daily deposits and takes cash and check deposits to the bank.
- Processes and verifies indirect sale transactions.
- Prepares, pulls and reconciles tills.
- Generates and emails daily sales reports.
- Reviews Ticket Seller and Gift Shop Sales Associate over and short on a daily basis.
- Reviews employee time sheets and makes necessary corrections on a daily basis.
- Checks email regularly and communicates necessary information to Ticket Center staff.
- Informs staff of daily events, groups, specials, sales goals and operational opportunities.
- Maintains operational, safety, cleanliness, and guest service standards at all times.
- Ensures all SMOWI handbook policies and procedures are followed by all Admissions staff.
- Implements all Standard Operating Procedures.
- Interacts with guests to ensure the Admissions Department staff is operating at the highest of standards.
- Resolves guest complaints.
- Answers the phone.
- Follows all SMOWI handbook policies.
- Other duties, as assigned.
Knowledge, Skill and Ability Requirements: - Display positive leadership skills at all times and be a role model for other employees to follow.
- Must be customer service oriented.
- Must have a positive attitude and high energy level.
- Able to multi-task and maintain composure in pressure situations.
- Able to be punctual and maintain regular attendance.
- Able to work evenings, weekends, and holidays.
- Able to sit or stand for up to 12 hours.
- Able to operate a two-way radio.
- Able to lift up to 30 pounds.
- Able to bend, twist, push, pull, stoop and reach.
- Able to maintain personal hygiene standards.
- Able to get along with coworkers, work cooperatively and resolve conflicts.
- Able to tolerate a fast paced work environment.
Education & Experience Requirements: Must be at least 18 years of age. High school diploma or equivalent. Six (6) months of continuous cash handling experience required. Knowledge of point-of-sales systems preferred. Supervisory Responsibilities: Ticket Sellers, Gift Shop Sales Associates