TICKET COORDINATOR with Security Clearance

Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference. TICKET COORDINATOR needed. TS/SCI with active polygraph required. As part of a Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload Requirements: Minimum of 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role. Must be able to multi-task, communicate clearly and handle a high stress environment. Must be a US Citizen. Salary Range: $50,000 -$55,300 A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications. Can also apply to or send resume to . SOME of our COMPREHWNSIVE BENIFITS OFFERINGS. 401(k) with 6% company match - VESTS IMMEDIATELY Medical Insurance (HSA and HRA options) Dental Insurance Vision Insurance Life and Disability Insurance Complimentary Identity Theft Protection Tuition Reimbursement (can be used for professional licenses and certificates) Paid Time Off (Vacation, Sick, and Holiday time) Referral bonuses And more. At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We're committed to your growth and happiness. Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.