Ticket Coordinator with Security Clearance

TICKET COORDINATOR needed. TS/SCI with active polygraph required. As part of a Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities: -Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. -Monitoring dedicated queues to ensure SLAs are maintained. -Assigning the tickets which are out of scope to Service Desk/Other Teams -Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved -Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load Requirements: Qualifications: Two (2) to four (4) years experience in customer service, help desk, or network operations center environment. Experience with Linux or Windows administration desired. ITIL v3 Foundations certification desired. Salary Range: $53,000 -$58,000 Can also apply to or send resume to . SOME of our COMPREHWNSIVE BENIFITS OFFERINGS. 401(k) with 6% company match - VESTS IMMEDIATELY Medical Insurance (with HSA and HRA options) Dental Insurance Vision Insurance Life and Disability Insurance Complimentary AURA Identity Theft Protection Tuition Reimbursement (can be used for professional licenses and certificates) Paid Time Off (Vacation, Sick, and Holiday time) Referral bonuses And more.