Reporting to the Thrift Shoppe & Volunteer Manager, the Thrift Shoppe Assistant Manager assists the Thrift Shoppe & Volunteer Manger with operating the effective and profitable operation of the store. This person is responsible for the operations of the thrift shoppe when the Thrift Shoppe & Volunteer Manager is not present, but under the direction of the Thrift Shoppe & Volunteer Manager. This includes supervising, volunteers, store presentation, merchandising and inventory rotation, customer service, store sales and store administration.
EDUCATION AND QUALIFICATIONS: - High School Diploma or GED; postsecondary education a plus.
- Minimum of 1-3 years of management experience in retail, thrift shoppe, consignment, or equivalent.
- Computer skills, including experience with Microsoft Office Suite required.
- Must possess a valid Florida driver's license and have reliable transportation available during business hours.
- This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend events.
ESSENTIAL JOB RESPONSIBILITIES:Supervisory and Team Building - Foster a positive workplace and team environment through open communication.
- Motivate and inspire store Experience Works employees and volunteers.
- Cross-train volunteers to do various jobs within the thrift store.
- Provide leadership through modeling appropriate behavior.
- Learn all job functions of the store and cover for various roles when required including at other Gulfside Thrift Shoppes.
- Respect and comply with all Gulfside policies and procedures, ensuring that volunteers are aware of, and comply with policies.
Store Presentation and Merchandising - Ensure a clean and organized store.
- Ensure proper signage and store displays are updated on a regular basis.
- Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales.
- Operate the store to maximize product on the sales floor.
- Ensure consistent and quality sorting and pricing of donations.
Customer Service - Set example in customer service for volunteers and employees by welcoming and responding to customers in a courteous and helpful manner.
- Ensure customer concerns are addressed in a timely and professional manner.
- Create a non-judgmental and supportive environment for Gulfside staff, volunteers and customers.
Store Administration - Assist the Store Manager with the scheduling of volunteers to ensure effective coverage.
- In the absence of the Store Manager, ensure timesheets for temporary contract employees and volunteers are completed in a timely and accurate manner.
- Assist in maintaining cash handling procedures and standards to record, balance, and deposit daily sales. Report and document any variances in cash.
- Assist the Store Manager with daily and monthly reports in a timely and accurate manner.
- Assist the Store Manager with ordering supplies and maintaining appropriate supply levels.
- Assist the Store Manager in achieving or surpassing monthly sales goals.
Health, Safety, and Security - Ensure and maintain a safe working environment for employees in the store.
- Report any workplace incidents on a timely basis.
- Secure store premises on a daily basis.
- Ensure donations and garbage left outside store premises are picked up in a timely manner.
- Ensure that loss prevention processes and policies are consistently implemented.
Other - This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend events.
SKILLS AND COMPETENCIES: - Strong interpersonal skills, including ability to work in a fast paced environment with grace and good humor.
- Good conflict resolution and management skills.
- Good organizational skills and ability to be self motivated.
- Ability to train and develop team members, solve problems with good judgment, delegate responsibilities and make decisions independently.
- Proficiency with Microsoft Office programs (Excel, Word). Strong customer service focus
- Previous experience in a retail or customer service environment preferred.
- Physically fit and the ability to properly lift heavy items.
- Post secondary education or equivalent combination of education and experience.
- Must possess a valid Florida driver's license.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.