Overview:
The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and on-going support, when appropriate, to ITP and aTTP patients. The TEM can be based in Northern California, Washington, or Oregon.
The TEM establishes and maintains a strong working relationship with relevant HCP staff to provide education to ensure a seamless experience for patients. He/she is a subject matter expert on disease state, product, administration and services.
TEM's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities.
Responsibilities:
HCP Site Education (40%)
- Educate staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment.
- Educate health care providers to ensure they are well informed prior to treating prescribed patients with approved resources.
- Develop and maintain account plans to support on-going education. Utilizes CRM to manage territory and record activities.
Patient Assistance (20%)
- Ensure the patient is well educated and does not face unnecessary barriers to therapy.
- Collaborate with field partners to reduce overall cycle time for prescribed patient starts.
- Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment, and appropriate adherence to prescribed therapy.
Patient Education (40%)
- Engage with ITP and aTTP patients to educate on disease and product using approved resources.
- Conduct branded and unbranded patient education programs (live and virtual) for ITP and aTTP patients using approved resources.
- Support appropriate on-going adherence to prescribed therapy.
- Identify opportunities to further support the ITP and aTTP communities, including representing the company at local patient events.
Qualifications:
- Communicate any treatment barriers to the prescriber/office staff.
- Experience with medical and pharmacy benefit products.
- BA/BS Degree is required, a nursing or clinical background is required; an advanced degree is a plus.
- Previous commercial and/or clinical experience (hospital or home health) is required.
- Ability to travel up to 60% within a territory is required; ability to travel to meetings/trainings/programs as necessary - additional travel will be required within the assigned geography.